Comments on: RICHMOND WATER HEATER

By: Joe F

Joe F — Sun, 11 Dec 2011 01:11:53 +0000

I purchased a Richmond (Rheem) water heater at Menards (model 6G50-38F1) and it stopped working after 1 year and 8 months. After dropping off the water heater at Menards I noticed another identical heater also was returned. This lead me to believe it was a trend. After finding this website and others, I realized that Richmond Rheem water heaters are poorly made. Menards would not give me a partial refund of the warranty nor would Arlene Krueger manager of Guest Services at the Menards Headquarters. While Rheem rides on the American made reputation and craftsmanship of years ago, their water heaters certainly fall short of that today.

If you are interested in buying a Richmond Rheem from Menards I would strongly advise in not doing so. I have since bought “State” water heater made in the USA and I am quite pleased.

By: Richard

Richard — Tue, 07 Jun 2011 15:53:24 +0000

I just replaced a 2 year old Richmond water heater. I purchased the original at Mernards.This heater went out on a Friday evening and I replaced it Saturday morning before calling Richmond’s hot line. I called them about the warranty on the old one and they said the warranty was void because I replaced it without calling them first. The tech on the line gave me every excuse in the book for not replacing it including telling me I needed and overpressure tank in the line. Why did I not need one for the other tank I replaced 2 years ago? The tank inside is made so light that the intake and outlet were warped. Like a prior comment said RUN AWAY from this brand

By: paul

paul — Sat, 19 Mar 2011 18:30:25 +0000

I have a richmond tankless unit from Menards that was installed and never did work right. After a month of no hot water and the technician they sent out smoking in my house and ordering one part after another and saying it was going to fix it, which it never did. They had me get another one and that at least has worked %80 of the time for the last year, until now, 14 months and now I have the same problem I had before. Doesn’t work at all, think twice before making this mistake. There customer service and trouble shooters are of no help either, the whole company and everyone associated with it that I have come acrossed are a total JOKE!!!!!

By: D Schmidt

D Schmidt — Mon, 07 Mar 2011 04:49:08 +0000

I installed a Richmond 50 gallon LP water heater in 2006 which I bought at Menards. It was given me error codes for flammable gases since day one and shuts itself down at least once a week. I have had my basement tested for everything and there are no gases . Now it is giving me an error code for eco failure which is the water temp has reached 200 degrees plus at some point though we keep the thermostat just above the vacation setting. Frankly, it is a POS. Run away from these things.

By: Carol Chin

Carol Chin — Sat, 05 Feb 2011 17:06:39 +0000

We just purchased a 50 gal. electric heater and had to carry it downstairs with the installer, the handles on the top are great for carrying, but it would be nice to also have them on the bottom to for the person who is carrying it also. Maybe this suggestion can help make it easier. Thank you.

By: Nick

Nick — Sun, 09 Jan 2011 22:04:48 +0000

My Richmond 40 gal water tank that was installed new 5 years ago needed to be replaced already and was under warranty. Menards charged me an additional $277 for the replacement tank saying the prices has gone up. So what! this was under warranty and should have been swapped at no charge. They told me to go to Rheem directly which I am but I shouldn’t have to do that. If they are an agent of Rheem, they should honor the warranty.

Food for thought if you plan on getting a water tank from Menards.

By: BS

BS — Fri, 12 Nov 2010 02:23:13 +0000

I recently purchased a Richmond water heater from a local Menards. Right out of the box , it had defective parts. I called the tech line and his answer was to replace the vacuum switch.
I did one better and got Menards to replace the entire blower unit , but am still having the same issue.

The model # for this unit is 6gr40pve2-40

BEWARE !!!!

By: DF

DF — Thu, 30 Sep 2010 19:43:46 +0000

Have had a Rheem EverKleen gas water heater, “Richmond Miser Plus” 50 gallon Mod# 7K50, since 12-12-1996. Finally giving me problems with drain valve failure. Hopefully I can find a plumber to repair it.