Comments on: State Water Heater – Self-Cleaning Residential And Commercial Heaters

By: Alden Segrest

Alden Segrest — Tue, 27 Dec 2011 01:03:22 +0000

Model ES650DOLS installed 11/18/08. Thermostat failed rather quickly and was repaired at no cost to me. Then in February, 2010, I had to pay to have heating element replaced. Now, less than two years later (December 2011), not enough hot water for a decent shower. I will call for service tomorrow, but I suspect another heating element needs to be replaced.

By: Dean Desroches

Dean Desroches — Mon, 15 Aug 2011 13:15:43 +0000

Had 2 Units installed 6 years ago. Both are rusted, and have to be garbaged, no support.
This appears to be more Junk for top dollar. When I discussed the “sorry no warranty” with my installer, this is what I was comforted in knowing… “they don’t make things like they used to”.

By: Bill Keglewitsch

Bill Keglewitsch — Wed, 03 Aug 2011 14:46:13 +0000

Do NOT buy State or AO Smith water heaters. They are poorly built and are backed by possibly the worst customer service in any industry. After only 3 weeks of ownership, a State water heater gave out. Customer service would not believe that it did not work. Then they refused to pay for the repairs to the unit. Then 4 weeks later it began to leak. $1200 thrown out at only 2 months old. AO Smith and State are horrible – ABSOLUTE JUNK!